PGHH_AR_2020

Annual Report 2019-20 4 Dear Shareholders, Madhusudan Gopalan Managing Director It gives me great pleasure to share with you the overall performance of your Company in 2019-20. The outbreak of the COVID-19 pandemic and the subsequent nation-wide lockdown to contain the spread of the pandemic disrupted the business operations. During this unprecedented crisis, we are prioritizing the health and safety of our employees and maximizing the availability of our products, which play an essential role in meeting the daily health and hygiene needs of our consumers across the country. It is the agility, commitment and innovation of your Company that enabled us to deliver resilient results in such a challenging environment. Your Company delivered sales of ₹3,002 crores, up 2% vs year ago and Profit After Tax (PAT) of ` 433 crores, up 3% vs year ago. Our strong results are driven by our strategy to drive superiority of our brands across product, packaging, communication, retail execution and value. This is fueled by strong focus on productivity and enabled by a highly agile and accountable organization. We are winning across all channels - traditional, modern retail and e-commerce. We are continuously innovating the way we build brands, run our supply chain and use digital marketing and data analytics to improve consumer reach and engagement. In the feminine care business, Whisper continued to be the market leader behind the focus on meeting the consumers’ needs across the portfolio. We strengthened our presence in the growing longer length segmentandnight’ssegment.DuringtheFinancialYear,welaunched WhisperChoiceAloeVerainthelonger length segment and upgraded the flagship Ultra and Choice portfolio to further improve the consumer’s experience. In the Healthcare business, Vicks continued towinwith consumers. Your Company launched Vicks 3-in-1 throat lozenges, grew share in the Cough & Cold category and increased penetration behind superior go-to-market strategy. Whisper continues to bring transformational change in India through our Whisper School program. Through the program, we have already educated more than 2.5 crore girls across on menstrual hygiene and have committed to double the impact to reach 5 crore girls by 2022. We also stepped up to help the communities and support India’s fight against COVID-19 through our COVID-19 response program, P&G Suraksha India . Whisper donated more than 22 lakh sanitary pads for female frontline workers and women in underprivileged communities. We also launched Whisper ‘Mobileshaala,’ a free phone-based learning platform to ensure girls have access to their curriculum and education on menstrual hygiene. Vicks donated more than 33,000 protective hygiene and ration kits to the elderly people in need. The brand also launched Vicks #ShowWeCare campaign to encourage people to care for loved ones, while maintaining safety and hygiene. We also reinvented our flagship CSR program P&G Shiksha and reached children remotely during this crisis. We connected with students via phone calls, SMSs, video calls and WhatsApp to continue and enhance their learning at home. While there are near-term challenges, the FMCG sector continues to be an essential contributor to the economy. As the market recovers, we will continue to focus on driving balanced growth behind brand fundamentals, strength of the product portfolio and improved execution. Procter & Gamble Hygiene and Health Care Limited