PGHH_AR_2020

Annual Report 2019-20 23 Company Overview Board's Report MD&A Corporate Governance Financial Statements Procter & Gamble Hygiene and Health Care Limited – Confederation of Indian Industry (CII) – Feminine and Infant Hygiene Association (FIHA) – US India Business Council (USIBC) – India Home & Personal Care Industry Association (IHPCIA) Some of the key issues on which your Company engaged with the Government in the Financial Year 2019-20 through the above associations or directly, include: – Laws relating to environmental sustainability; – Obtaining permissions for business operations at various locations including manufacturing plants, distribution branches, warehouses, contract manufacturing sites etc. during the lockdown implemented by the Government on account of Covid-19 pandemic. Principle 8: Inclusive growth and Equitable development Your Company believes that the only way to build a sustainable business is to improve lives. For your Company, sustainability means making every day better for people through how we innovate and how we act. As one of the world’s largest consumer products Company, we have both a responsibility and an opportunity to do the right thing and create change. This strategy has inspired an enduring CSR strategy supported by two pillars – P&G Shiksha and Timely Disaster Relief . While P&G Shiksha provides children from underprivileged backgrounds with an access to a holistic education, P&G’s disaster relief activities aim to rehabilitate and empower the victims of natural disasters by providing them with daily essential commodities and safe drinking water. Your Company has undertaken CSR initiatives during the Financial Year amounting to ` 12.32 Crores which are detailed in the CSR Report which is appended as Annexure II to the Directors’ Report. Your Company strives to get the full value of diversity through inclusion — fostering an environment where its people can be their best, full and authentic selves in the workplace. But our job doesn’t end there — our belief and commitment extend beyond P&G’s walls. We are driving action to make a meaningful difference, and we care deeply about our impact, always striving to make the world a little bit better through our actions. Principle 9: Customer Value and Responsibility We are committed to providing products and services that can help improve the lives of our consumers. In developing and marketing our products, we adopt a “Consumer Is Boss” approach to ensure that we delight consumers by launching new products and product improvements that genuinely meet their needs. We actively encourage consumers to contact us because we want to hear about our consumers’ experiences with our products. Our aspiration is to serve the world’s consumers better than our best competitors, creating superior shareholder value in the process. Innovation is at the heart of your Company’s business. It’s how we delight consumers, create value with retail partners, and create new businesses. Your Company combines “what’s needed” with “what’s possible,” conducting number of consumer research studies to understand what people need and want, in order to create superior value and product experience every day.